Most of us have heard the flight announcement about powering down our electronic devices. Imagine the surprise of passengers on an American Airlines flight last week when a flight attendant asked all passengers “including the other flight attendant” to please turn off all electronic devices. If the passengers were momentarily amused, their amusement soon turned into anxiety and anger as their flight crew began to argue—their flight was delayed for four hours because the flight crew had to be replaced.
American Airlines vs. the Consumer
American Airlines vs. the Consumer
American Airlines vs. the Consumer
Most of us have heard the flight announcement about powering down our electronic devices. Imagine the surprise of passengers on an American Airlines flight last week when a flight attendant asked all passengers “including the other flight attendant” to please turn off all electronic devices. If the passengers were momentarily amused, their amusement soon turned into anxiety and anger as their flight crew began to argue—their flight was delayed for four hours because the flight crew had to be replaced.